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Maintain Maximum Uptime

Ensure your service availability through our warranty.

Keep users happy, staff productive, and stakeholders invested.



Your Choices


With the purchase of your system you will be able to choose from one of two warranties - Next Business Day or Mission Critical 24/7.



Next Business Day endeavours to provide an engineer on-site to your system the following working day to repair the reported fault.



Mission Critical 24/7 ensures response in 4 hours of notification, and an engineer on-site to your system as soon as possible.


Registration


When you receive your system, register it at Warranty Registration.



All the details are important, but most crucial is your system's Tag Number.



Your warranty will then be processed by our Support Team.


Making a Claim


The moment a fault occurs, report it - and ideally before 4PM. This gives you the best turnaround, and our Support Team time to diagnose the fault with you.



Depending on your warranty, you should be contacted within 4 hours or 1 working day.



Upon diagnosis of the fault, we'll check to make sure we have the part in stock for replacement or repair.



If an engineer is required, an on-site visit will be arranged to repair the fault. This will either be As Soon As Possible, including out-of-hours, or the following working day.


Renewing Your Warranty

Contact Lydelle to keep your operation running smoothly.

Keep the same cover or change to another plan.